FAQs

Q1. Do you offer Cash on Delivery (COD)?
A: Yes, COD is available in select locations. Please DM or contact us directly to confirm your area.

Q2. How do I maintain or clean the fabric?
A: Gently wipe the fabric using a damp cloth and mild soap. Avoid harsh chemicals or machine washing. Regular cleaning ensures longer life and color retention.

Q3. Can the umbrella fabric be changed later?
A: Yes! Our umbrellas are designed for easy fabric replacement. You can refresh the look or branding without buying a new frame.

Q4. Do you provide installation support?
A: Yes, we offer installation guidance via video, phone, or in-person (within Mumbai). Most products are designed for easy DIY setup.

Q5. Can I visit your showroom?
A: Absolutely! We’d love to have you visit our showroom in Mumbai. Just give us a call or message to schedule an appointment—we’ll make sure to give you a warm welcome.

Q6. Are your products suitable for windy or rainy weather?
A: Our products are designed for moderate outdoor conditions. For monsoon or heavy wind use, we recommend reinforced anchoring or base weights (available separately).

Q7. Do you offer customized branding on umbrellas/tents?
A: Absolutely! We provide full customization including logo printing, fabric color, and structure size. Share your design or let our team help you create one.

Q8. How long will it take to deliver my order?
A: Standard products are dispatched within 2–5 working days. Customized items may take 7–10 days depending on design and approval.

Q9. What if I receive a damaged product?
A: Please refer https://theadaptaffairs.com/cancellation-return-refund-policy/

Q10. Can I track my order?
A: Yes, once your order is shipped, you’ll receive a tracking number via WhatsApp or email.